Involved Tenants have helped North Star to appoint a new repairs contractor. This will help us improve repairs service and create more jobs in the North East of England. Tenants helped to specify service standards and were involved in assessing submissions

ESH Facilities – part of the ESH Group, will deliver day to day repairs services to around 5,000 properties across the North East of England. Over the next few months you will notice some real improvements. You will be able to report repairs and make appointments on line, text messages will be sent to confirm appointments and the appointments available will include evenings and weekends. In time we will improve even further by introducing appointment slots of two hours. This is an industry best standard. Whilst the new service beds in, we will monitor progress and your satisfaction very closely

Look out for the dual-branded vehicles in your area

ESH Facilities is a well-established organisations in the North East of England – working with them will create more jobs for the people of our region, benefitting the local economy and the lives of many. For more information on how you can apply for a job with Esh , please visit http://www.eshgroup.co.uk/careers/

This new contract will bring significant improvements to our services and give you an efficient, high-quality repairs service that we can all be proud of.