We’re really pleased to announce the launch of our new communication channels – WhatsApp, Live Chat and a Chatbot!
What does this mean for you?
Our automated chatbot technology gives you more options in how you choose to communicate with us. Our other contact options such as telephone and email are still available for those who prefer it, however the WhatsApp, Live Chat and the Chatbot are designed to help you self-serve and get instant answers to your questions.
Our WhatsApp and Chatbot channels can:
- Give instant answers, 24/7 in over 120 languages
- Answer common and transactional questions
- Signpost and self-serve
- Request repairs
The Chatbot sits on our website and acts as an assistant to help answer your questions and give you quick access to information. It works best when you ask it questions such as “How do I report a repair?” or “How do I apply for a home?”, but it also uses clever artificial intelligence to work out how best to respond no matter how you word it. The more it is used, the more intelligent it becomes!
Best of all, if you can’t find a direct answer to your question via the chatbot, there is a live chat function available too, meaning you can message a member of our Customer Service team during office hours (9am – 5pm Monday to Friday).
Our WhatsApp account uses the same chatbot technology, just send us a message on 07700376012. Alternatively, scan the QR code below to open up a chat. Your initial conversation will be with the chatbot, but you can also request to message an advisor live during office hours.
Customer feedback has been positive so far, an example of a comment we received after using the chatbot: “I needed an answer quickly to a question about pets after work when the phone lines weren’t open and had seen the chatbot advertised on Facebook. I gave it a try and asked it the question and got a reply straight away. It’s great for people like me that can’t always get the time during the day to call”
Give it a try, and remember you can still reach us through the usual phone channels if you prefer.
