North Star welcomes residents of Darlington Housing Association - Find out more
North Star offers tenants a number of ways to influence how we do things. This update captures all the work done by our Tenant Connection Groups.
The Policy Review Group met in August to start their review of North Stars Damp Mould and Condensation Policy. They made 12 recommendations for improvement and their report has been sent to the service manager for consideration.
The Tenants Voice Scrutiny Panel have just started their review of North Stars 3rd Customer Commitment. A survey was sent to all North Star tenants by email and text and we had over 400 responses. They will be using this feedback to select their next scrutiny piece.
4 TVSP members attended the TPAS National Tenant Conference in Coventry in July. The group attended for 2 full days of workshops and networking. They have provided reports to the rest of TVSP to share best practise from across the housing sector.
Will be meeting next at the end of September to review North Stars performance and complaints data. They use this information to hold North Star to account, interview staff and make recommendations that feed into the work that TVSP carry out.
The Regulator of Social Housing is seeking views on the governments revised regulatory consumer standards. North Star will be inviting Involved Tenants to discuss the new draft standards in the next couple of months.
We will also be inviting Involved Tenants to help us find out what is most important to tenants in the new standards and selecting ways to check that North Star are sticking to them.
Our Involved Tenants recently carried out a review of the Your Home, Your Tenancy section of the website. The recommendations that were made by the group have been passed to the Customer Experience Manager for their comments. The group will review any of the accepted recommendations by checking the website once changes have been made.
Find out more about how to get involved by visiting: It’s Your Voice | North Star Housing Group Ltd (northstarhg.co.uk)
