We carry out a planned maintenance programme every year to keep your home safe, warm and comfortable.

We upgrade major components in your home when they reach the end of their useful life. Work is scheduled based on geographical areas and component replacement dates recorded as part of the stock condition survey.

We aim to complete planned maintenance work quickly and efficiently and you will be notified in advance of any planned changes to your home.

The work can include:

• Kitchen units, bathroom fittings and electrical upgrades

We allow up to 10 working days to complete kitchen and bathroom replacements. ESH Living are our internals improvement contractor.

We offer a choice of materials and colours which you can view below:

• • Kitchen Cabinetry and Worktop Choices
  • Kitchen and Bathroom Tiling Choices
  • Kitchen and Bathroom Flooring Choices

• Window and External door replacements

• Roof replacements

• Heating upgrades (such as boilers, systems and secondary heating)

0800 Repair carry out central heating upgrades. We aim to complete work within 1-2 working days.

• External work (such as fencing, paths, pointing, boundary walls)

Buildroute Ltd carry out these works. Timescales will be discussed with you in advance of the work starting.

• Energy work (such as loft top ups, cavity wall insulation, and external wall insulation)

Align Property Partners install our loft and cavity wall insulation.

The North Star Standard

North Star have adopted the ‘North Star Standard’ for homes which was agreed in 2016 with the help of North Star tenants. The standards we set exceed those required by the Decent Homes Standard.

If you would like any further information about improvements to your home please contact us.