Service Charges 2025/26

Service Charge

You may pay a service charge in addition to your rent. If your home has shared areas or facilities, your service charge helps cover the cost of providing and maintaining these.

Your service charge covers services such as:

Cleaning and window cleaning

Grounds maintenance

Fire safety equipment

Gas and electricity in communal areas

Lift maintenance

How Are Service Charges Calculated and How Much Will They Increase By?

Your service charge is based on the actual cost of providing these services and is reviewed every year. You will be notified by post of the amount your service charge will increase, and the letter will arrive alongside your rent increase letter.

Why Is My Service Charge Going Up?

Rising fuel, food, and household costs can be challenging. That’s why we work hard to minimise increases and review any changes carefully to keep your service charge as accurate and fair as possible.

Unfortunately, inflation affects the cost of the services we provide.

We estimate your annual service charge using your actual spend from the previous year, along with an increase in line with inflation for cleaning and grounds maintenance contracts.

Why do I pay an Administration Fee?

We charge a 15% administration fee on your overall service charge to cover the costs of calculating and arranging these services.

What is a Management Charge?

If you live in supported accommodation, your service charge may include a management charge. This helps cover the cost of additional staff who provide support services to tenants.

Is there support available?

Our priority is to help you stay in your home. If you’re worried about paying your service charge, please get in touch with us as soon as possible. We’re here to help.

In addition to advice, we can support you by providing access to: