The role of the Regulator

The Regulator of Social Housing regulates registered providers of social housing to promote a viable, efficient and well-governed social housing sector able to deliver homes that meet a range of needs. Registered providers of social housing include not-for-profit organisations such as housing associations and cooperatives, local authorities and for-profit providers.

The Regulator undertakes economic regulation, focusing on governance, financial viability and value for money that maintains lender confidence and protects the taxpayer. It also sets consumer standards and may take action if these standards are breached and there is a significant risk of serious detriment to tenants or potential tenants.

Click here for further information on the role of the Regulator.

The objectives of the Regulator

These are set by Parliament:

Economic

• to ensure that providers of social housing, who are registered with us, are financially viable and properly managed and perform their functions efficiently, effectively and economically
• to support provision of social housing sufficient to meet reasonable demands (including by encouraging and promoting private investment in social housing)
• to ensure that value for money is obtained from public investment in housing
• to avoid the imposition of an unreasonable burden (directly or indirectly) on public funds.
• to guard against the misuse of public funds.

Consumer

• to support the provision of social housing that is well-managed and of appropriate quality
• to ensure that actual or potential tenants of social housing have an appropriate degree of choice and protection
• to ensure that tenants of social housing have the opportunity to be involved in its management and hold their landlords to account
• to encourage RPs to contribute to the environmental, social and economic well-being of the areas in which the housing is situated,

Consumer standards define the minimum standards that every tenant living in social housing can expect.

Follow the link here for further information on the regulatory standards and what this means for tenants.

Compliance

Our Executive Director of Customers, Carole Richardson, has responsibility for ensuring North Star is compliant with the consumer standards.

Each year North Star completes a self-assessment against the regulatory standards which is reported to the Board. Tenants also assess North Star’s compliance through the Consumer Standards Group. More information on the range of opportunities and how to get involved with North Star is available here.

If you feel that we have failed to meet any of the consumer standards then please contact us.

Tenant Satisfaction Measures

From April 2023, The Regulator of Social Housing (RSH) set out a new way to assess how Landlords in England are doing at providing good quality homes and services known as Tenant Satisfaction Measures (TSM).

You can find out more about these and see how we’re performing in the link below:

Tenant Satisfaction Measures – North Star Housing Group Ltd